FAQ
Orders
How can I contact support?
We offer customer support exclusively through live chat. Open the Contact page and select Start a Chat during our support hours.
How do I place an order?
Add items to your cart and check out securely. You will receive an order confirmation as soon as your purchase is complete.
Can I change or cancel my order?
Message us on live chat as soon as possible. If your order has not shipped yet, we will do our best to help.
Shipping
How long does delivery take?
We pick and pack within one to two business days. Standard delivery within the United States then takes three to seven business days; expedited takes one to three. Remote destinations, Alaska, Hawaii, and US territories can take longer.
How do I track my order?
Once your order ships, you will receive a shipping confirmation that includes tracking details from the carrier.
Where do you ship from?
Orders are picked, packed, and shipped from our fulfillment center in the United States. Available shipping options are shown at checkout.
Returns
What is your return policy?
Please review our Returns and Refunds Policy page for the current details, timelines, and conditions.
How do I start a return?
Start a conversation on live chat and we will walk you through the next steps.
Product care
How should I care for knitwear?
Wash cold on a gentle cycle or by hand, reshape while damp, and dry flat. Care details for each piece are on its product page.
Will the jewelry tarnish?
Our gold-tone pieces are nickel-free. Keep them dry, store them separately, and avoid contact with perfume and lotion to preserve the finish.
Still have a question?