Refund policy

Last updated: August 6, 2026

This Refund Policy applies to orders placed with Bare & Beyond, operated by FrecPoola LLC.

30-day returns

We want you to be happy with what you ordered. If something is not right, you may return it within thirty (30) days of the delivery date for a refund, provided it meets the conditions below.

Return conditions

• Return requests must be made within 30 calendar days of the delivery date.
• Items must be unworn, unwashed, and undamaged, with all original tags attached.
• Items should be returned in their original packaging where applicable.
• Proof of purchase (your order number) is required for every return.
• For hygiene reasons, earrings cannot be returned unless they arrive defective.
• Items marked final sale at the time of purchase cannot be returned, except where the item is defective or not as described.

Anything altered, damaged after delivery, or returned without tags cannot be accepted.

Return shipping

Within the United States, we cover return postage: once your return is approved, we send you a prepaid return label. Returns from outside the United States are shipped at the customer's expense; they must be sent with tracking and appropriate insurance, and we do not accept collect-on-delivery (C.O.D.) shipments.

How to start a return

Contact us through the live chat on our Contact page and include:

• Your order number
• The item(s) you wish to return
• The reason for the return (photos help if something arrived damaged)

We will confirm your return and send instructions. Please do not send anything back before contacting us — unannounced returns are difficult to match to an order and will slow your refund down.

Refunds

Once your return arrives and passes inspection, we issue the refund to your original payment method within five (5) business days. Your bank or card issuer may take a further five to ten business days to post it. We will confirm when the refund has been issued.

Exchanges

We do not process direct exchanges. Return the original item for a refund and place a new order for the size or colour you want — it is faster, and you are not waiting on our inspection before the replacement ships.

Defective, damaged, or incorrect items

If an item arrives defective, damaged, or is not what you ordered, contact us on live chat within seven (7) days of delivery and keep the original packaging. Supporting photos or video will speed things up. We arrange the return at our cost and will either replace the item or refund it in full, including the original shipping.

Order cancellations

If you need to cancel an order, contact us on live chat as soon as possible. Orders can only be changed or cancelled before they are handed to the carrier; once a parcel has shipped, we can no longer amend it and it will need to be handled as a return after delivery.

Your rights

Nothing in this policy limits your rights under applicable federal or state consumer protection law.

Questions

Customer support is available through the live chat on our Contact page during our posted support hours. You may also write to us at:

Bare & Beyond
FrecPoola LLC
1007 N Orange St
4th Floor, Suite 5342
Wilmington, DE 19801
United States