Shipping & Returns

We pick and pack within one to two business days. After that, standard delivery within the United States takes three to seven business days and expedited takes one to three. Weekend and holiday orders are processed the next business day.

Remote destinations, Alaska, Hawaii, and US territories take longer. All delivery times are carrier estimates rather than guarantees.

You will receive a tracking number by email when your order ships. If tracking has not updated for seven business days, message us on live chat with your order number and we will open a carrier investigation.

Import duties, taxes, and customs clearance fees are set by the destination country and are the recipient's responsibility. They are not included in what you pay us and we cannot estimate them in advance. Orders refused at customs and returned to us are refunded less the original shipping cost.

Please check your address before completing checkout. Once a parcel is with the carrier we cannot redirect it. If it comes back to us as undeliverable, we will contact you and can re-ship at your cost.

Thirty days from the delivery date. Items must be unworn, unwashed, and have their original tags attached. Anything altered, damaged after delivery, or returned without tags cannot be accepted.

Message us through the chat on our Contact page with your order number. We confirm the return and send instructions, then you send it back — within the United States, we cover the postage.

Please do not send anything back before contacting us. Unannounced returns are difficult to match to an order and slow your refund down.

Once your return arrives and passes inspection, we refund the original payment method within five business days. Your bank may take another five to ten business days to show it. We will confirm when the refund is issued.

We do not process direct exchanges. Return the original for a refund and place a new order for the size or colour you want — it is faster, and you are not waiting on our inspection before the replacement ships.

If an item arrives defective, damaged, or is not what you ordered, tell us on live chat within seven days of delivery and keep the packaging. We arrange the return at our cost and either replace it or refund it in full, including the original shipping.

Items marked final sale at the time of purchase cannot be returned, except where the item is defective or not as described.

None of this limits your rights under applicable federal or state consumer protection law.